This Privacy Policy explains how OFFSHORE PROCUREMENT SPECIALISTS NO 2 PTY LTD (ABN 30 627 188 603), trading as OPS Forestry ("OPS Forestry", "we", "us", or "our"), collects, holds, uses, and discloses your personal information.

We are committed to protecting your privacy and to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website at opsforestry.com.au (the "Website") or otherwise dealing with us, you agree to the collection and use of your information as described in this policy.

1. What this policy covers

This policy covers personal information we collect through the Website, through enquiries and correspondence, and in the course of our business as a timber procurement specialist working with landowners, forest owners, harvesters, sawmills, contractors, suppliers, and customers.

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act.

2. Personal information we collect

Depending on how you interact with us, we may collect:

Contact and identity details, such as your name, email address, phone number, business or organisation name, role, and country or region.
Enquiry and correspondence content, including the details of any message, request, or supply opportunity you send us and our communications with you.
Commercial information relevant to a supply or purchasing relationship, such as details about your business, the resource you own or are seeking, and transaction records.
Technical and usage information, such as your IP address, browser type, device information, pages viewed, and how you use the Website, collected automatically as described in Section 8.

We generally do not collect sensitive information. If we ever need to, we will only collect it with your consent or where the law otherwise permits.

3. How we collect personal information

We collect personal information:

Directly from you, when you complete an enquiry or contact form, email or call us, or deal with us in the course of business.
Automatically, when you use the Website, through cookies and analytics tools (see Section 8).
From third parties, such as our business partners, referrers, or publicly available sources, where it is reasonable and practical to do so in connection with our services.

If you provide us with personal information about another person, you must ensure you are authorised to do so and that they are aware of this policy.

4. Why we collect, hold, use, and disclose it

We collect, hold, use, and disclose personal information to:

respond to your enquiries and communicate with you;
provide, manage, and improve our procurement and supply services;
establish and manage relationships with landowners, suppliers, contractors, and customers;
send you information about supply opportunities, products, and services that may be relevant to you (see Section 7);
operate, maintain, and improve the Website;
meet our legal, regulatory, and compliance obligations, including those relating to timber legality, export, and supply chain requirements; and
protect our rights and manage our business.

If you choose not to provide certain information, we may not be able to respond to your enquiry or provide the services you are seeking.

5. Who we disclose personal information to

We may disclose personal information to:

Our business partners and contractors, such as harvesting teams, packing and fumigation contractors, haulage and shipping providers, sawmills, and agents, where disclosure is necessary to deliver a supply program or respond to your enquiry;
Service providers who support our operations, such as website hosting, email, analytics, and IT providers;
Professional advisers, such as legal, accounting, and compliance advisers; and
Government bodies, regulators, or other parties where required or authorised by law.

We do not sell your personal information.

6. Overseas disclosure

Because we operate across international markets and work with forest owners, suppliers, and logistics partners in a range of countries, we may disclose your personal information to recipients located overseas. The countries involved will depend on the nature of your dealings with us and may change over time.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. Some of our service providers may also store data on servers located outside Australia.

7. Direct marketing

We may use your contact details to send you information about supply opportunities, products, and services we think may interest you. You can opt out of these communications at any time by using the unsubscribe option in the message or by contacting us using the details in Section 14. We will action opt-out requests within a reasonable time.

8. Cookies and website analytics

The Website may use cookies and similar technologies to help it function, remember your preferences, and understand how the Website is used. We may also use analytics services that collect information about your visits, such as pages viewed and time spent, generally in a form that does not directly identify you.

You can control or disable cookies through your browser settings, though some parts of the Website may not work properly if you do.

9. Security of your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. We hold personal information only for as long as we need it for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

10. Access and correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in Section 14. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge to make a request, though we may charge a reasonable cost for providing access in some cases. If we decline a request, we will tell you why in writing.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details in Section 14 and give us enough detail to investigate. We will respond within a reasonable time and work with you to resolve the issue.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Third-party links

The Website may link to third-party websites and resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on the Website, and the "Last updated" date above will reflect the most recent change. Your continued use of the Website after any change means you accept the updated policy.

14. Contact us

If you have any questions about this policy, or wish to access or correct your information or make a complaint, please contact us:

OPS Forestry OFFSHORE PROCUREMENT SPECIALISTS NO 2 PTY LTD (ABN 30 627 188 603) Email: neil@opsforestry.com.au Website: opsforestry.com.au